Booking line: 0800 652 7844

Terms and Conditions

This offer is valid only to guests who have booked accommodation via our website www.mansionfestivals.co.uk.

Edinburgh Festival Rooms is a trading name for Fountainbridge Summer Limited. (“the Company”).

Online Bookings
Please read carefully the accommodation rate details that are provided before you make your online booking. You are advised to check through the rate details before making your online reservation.

Payment
A credit/debit card is required at time of booking to secure your reservation. Payment will be taken upon check-in to the accommodation. Terms and conditions of special offers as advertised at the time of booking also form part of these conditions. Please check our cancellation policy for information on other charges that may be applicable.

This website operates the Stripe on-line payment facility, ensuring secure and compliant financial transactions. Stripe full terms & conditions can be seen here: https://stripe.com/gb/terms

The Accommodation
The apartments offered are accommodation normally occupied by students attending one of the universities in the city, during the academic year. The accommodation comprises private bedroom plus kitchen/lounge and bathroom facilities shared with other occupants of the flat.

Conditions of Use of Apartments
Standard occupancy for each apartment is shown on our website. The guest should check maximum occupancy at the time of booking. Prices are inclusive of heating & hot water costs, linen & towels and TV licence and WiFi but do not include telephone charges where telephones are available. Each apartment is allocated an electricity allowance. Excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required. Please ensure that apartments are left in good condition – all waste placed in waste bin, and all crockery, cutlery and utensils washed. An additional minimum cleaning charge of £150 may be applied by the Company in the event an apartment requires additional cleaning due to smoke odours/damage, or has to be withdrawn from use due to damage or some other reason arising from guest’s stay. The Company accepts VISA and MasterCard. Please note we do not provide credit card receipts or numbers by post or electronically for security reasons. Receipts are available on arrival or departure. If any fees are not received in accordance with the above paragraph, the guest’s booking will not be confirmed. All accommodation charges and any “extras” charges must be settled by the guest, prior to vacating the premises. Unannounced guests, “walk-ins”, must pay for their accommodation on arrival and settle any “extras” before departure.

Cancellations
Cancellations must be made by e-mail to enquiries@mansionfestivals.co.uk. Confirmation of cancellation will be sent to you. If you do not receive confirmation, then your cancellation may not have been received. The Company does not guarantee that emails sent to it are received. It is the guest’s responsibility to ensure receipt of their cancellation. Cancellations may be liable to the charges outlined below. Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance. We strongly recommend that all guests obtain appropriate travel and personal insurance cover. Cancellation of a reservation will be effective only from the date received.

a) If cancelled up to 2 days before the date of arrival, no fee will be charged.
b) If cancelled later or in the case of no-shows, 100 per cent of the first night will be charged.
c) For cancellation after arrival, the full amount of the booking will be charged.

Accommodation Changes
In exceptional circumstances The Company may find it necessary to cancel your booking or may provide you with alternative accommodation to an equivalent standard. If this is not possible, the Company will refund any sum the guest has paid which shall constitute full and final settlement of any liability as a result of such cancellation. The Company reserves the right to cancel the booking if:

a) the apartment(s) or part of it is closed due to circumstances beyond its control
b) the Company becomes insolvent or enters into liquidation or receivership.
c) it prejudices the reputation or causes or might cause in the Company’s opinion, damage to the apartments and its common areas.

In any of these circumstances the Company will refund any payments made in advance, but will have no further liability to the guest. We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or the Company is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions. If the Company receives serious complaints, any disputes arise or the Company reasonably believes the guest is in breach of these Terms & Conditions, the Company reserves the right to terminate guest’s stay without notice.

Alterations
If a guest wishes to alter their booking (e.g. change the dates of stay or the accommodation requested), the Company cannot guarantee that it will be able to do so and it accepts no liability for any loss, damage or additional expense that may be incurred in that circumstance. Additional costs may be incurred if the cost of accommodation on the nights requested to be amended to, vary from the previous booking. Refunds are not permitted on accommodation changes when the full balance payment has been processed.

Any change in the number of nights booked may result in a higher rate being charged in accordance with the property’s current availability and rate strategy.

Occasionally, it may be necessary for the Company to alter a booking without advance notice. We endeavour to avoid such circumstances, but reserve the right to change the booked apartment(s) to another of equal or better standard. Such apartment(s) may not be in the same location as originally booked.

Damage Charges
The Company will take a credit/debit card swipe on arrival against any damage charges that may arise following the guest’s departure and after inspection of the apartment(s), reveals damages. The guest will be notified of all charges.

The Company is not liable for delays in refund of pre-authorisations by credit card companies. If damage or disturbance to other guests has occurred, the cost to the Company of the damage or disturbance that has occurred will be charged to the guest and the guest agrees to indemnify the Company for the damage, additional cleaning costs or other charges and agrees to pay all costs of recovery against the guest including legal costs, court costs and other expenses.

Occupants
Only persons notified to the Company prior to arrival may occupy the apartment. A guest may not re-let/sublet the apartment to any other third party without the Company’s prior written approval. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded without the Company’s prior written approval. The Company reserves the right to refuse admittance to the apartment if this condition is not strictly complied with.

Check in/out requirements
The guest must comply with the Company’s rules for checking-in and checking-out. Unless otherwise agreed in advance, apartments will usually be made available from 3pm on the day of arrival. Unless otherwise agreed in advance, all apartments must be vacated by 11:00am on the day of departure. Keys must be returned by 11:00am on the same day, although prior arrangements may be able to be made for longer stays on departure date. A charge for late check-out of £35 may be made for departures after 11.00am but before 3.00pm. If check-out is made after 3pm, an additional night’s accommodation will be charged.

Facilities / Services
All apartments are fully furnished and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. No food is provided. No items may be removed from the apartment.
Unless otherwise specified, the prices quoted include VAT, heating, electricity, gas, water, council taxes and television license. The price also includes the use of linen and towels and WiFi.

Damage
The Company will not be responsible for any theft of, or loss or damage to your goods or personal belongings kept at the accommodation. The Company strongly recommends guests take out travel insurance to cover any such losses. The guest is also responsible for taking all reasonable care of the apartment and its contents. The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of your stay, or charges may be applied.

Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay which has occurred due to the negligence, wilful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to the Company by the guest, without delay.

Fair Use
The guest and the guest’s party agree to be considerate tenants and to take good care of the apartment(s) and to leave it/them in a clean and tidy condition at the end of the rental period. The guest and the guest’s party also agree not to act in any way which would cause disturbance to those guests in neighboring rooms and properties.

Each apartment is allocated an electricity allowance. Excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.

Use of Company Property
(a) The use of any Company Property for the purpose of conducting business, of any kind, is expressly forbidden, except where written permission from Company has been granted.

(b) The Company grants the use of its property solely for appropriate, legal, personal use.

(c) The Company expressly forbids entry to its property to any persons other than those listed under the relevant booking.

(d) The Company and the guest agree that no tenancy rights accrue as a result of the usage of property.

The Company reserves the right to terminate without notice any reservation/booking that the Company deems to be in breach of its Terms and Conditions, irrespective of whether the holder of the reservation, or any member of the group associated with the holder of the reservation, has checked in.

No Smoking
All apartments are non-smoking. A charge of £150 may be applied in the event smoking has occurred in the apartment.

Access
The Company, or its authorised personnel, may at any time access the apartment for the purpose of inspection of the apartment, and to carry out repair or maintenance work.

Insurance
You will ensure that nothing is done which may jeopardize our insurance policy or any part of it in respect of the apartment and its contents.

Complaints
The Company warrants to use all reasonable efforts to ensure that your chosen accommodation is properly arranged and is of a reasonable standard. You must immediately notify the Company of any complaint, and in any event no later than 12 hours after your arrival and, if The Company is found to be in breach of this warranty, the Company will at its option either provide you with a replacement apartment (if reasonably practicable) or refund to you the price paid by you to the Company. All complaints must be sent by email to info@mansionfestivals.co.uk Under no circumstances shall The Company’s liability to the guest exceed the amount paid to it for the rental period.

Pets
No pets, of any kind, are allowed in the apartments at any time. Guide dogs are permitted on Company premises with prior agreement.

External Website Links
Whilst we make every reasonable effort to create links to other high quality, reputable websites, as they are not under the control of the Company, we cannot accept responsibility or liability for their accuracy of data, their site content or their services offered to you. Neither can we be deemed to have endorsed their content.

Liability
Unless negligence by the Company is established by an independent body, appointed in agreement with the Company, the Company will not be held liable for injury to person, loss of, or damage to any property of any guest or person staying/visiting the apartments and or its general facilities and area. Vehicles parked, including bicycles are done so at the risk of the guest.

Once a reservation has been accepted by Company, a contract exists between the guest and the Company. Accepting a reservation with the Company indicates acceptance of these Terms and Conditions. This contract shall be governed by Scottish law in every particular including formation and interpretation and shall be deemed to have been made in England. Amendments to Company Terms and Conditions may be subject to change at any time and without notice.

Prior to your check-in, please consult the following web page for the most up-to-date amendments: www.mansionfestivals.co.uk.

Law
These terms and conditions shall be interpreted under Scottish law and shall be subject to the jurisdiction of the Scottish Courts.